Guest feedback & service recovery software for hotels and venues Recover the guest while the relationship is still recoverable.
Use private feedback, manager recovery and controlled offers without buying a full enterprise guest-intelligence suite.
Capture
Short mobile feedback from a QR code or link, with optional visit context and contact details.
Recover
Needs Attention, private notes, a real guest reply and a controlled one-time offer when appropriate.
Prove
Track whether the recovery code was redeemed and distinguish “resolved” from “returned”.
No guest app. No replacement project.
Stars works as a focused recovery layer alongside the technology you already use.
- 14-day free trial
- Standard plans from £39/month
- Single and multi-location
- Neutral public-review routing
- One-time recovery codes
Recover the guest. Prove the return.
Your next unhappy guest is worth more than an apology.
Catch the issue, make it right and know whether the guest actually came back.