Free guest recovery tools for hospitality See what guest recovery is worth before you lose it.

Two practical tools for hospitality businesses: first understand the commercial cost of unresolved guest problems, then work out a sensible recovery offer that gives the guest a reason to return.

No signup required to use the tools.

Potential annual value protected

£18,420

Illustrative preview — your result uses your own business numbers.

£12,096repeat revenue at risk

32potential negative reviews

Tool 01 · Revenue & reputation

Guest Recovery ROI Calculator

Estimate what unresolved guest dissatisfaction could be costing you through lost repeat visits and public reputation damage — then model how much value faster recovery could protect.

✓Models lost repeat revenue from unhappy guests who do not return.

✓Shows a mathematical rating scenario if unresolved issues become 1-star reviews.

✓Compares potential protected value with the cost of Stars.

Calculate your exposure →

Recommended recovery plan

£10

Fixed-value recovery offer Illustrative preview based on a moderate service failure.

Issueone-time code

Expireclear deadline

Provetrack redemption

Tool 02 · Recovery decision

Guest Recovery Offer Optimiser

Work out what to offer an unhappy guest based on what went wrong, how serious it was, what the guest spent and what the relationship could be worth keeping.

✓Suggests a recovery range instead of an arbitrary voucher.

✓Recommends timing, expiry and offer type using your inputs.

✓Ends with the Stars workflow to issue, control and track the offer.

Build a recovery offer →

From insight to action

The tools tell you what is at stake. Stars helps you act on it.

The calculators are useful before you ever create an account. Stars is what turns the decision into a repeatable recovery process for the whole business.

Guest tells you what went wrongPrivate feedback gives the venue an earlier chance to act.

Manager gets the problem while it is still recoverableNeeds Attention feedback is surfaced for action rather than buried in a report.

Issue a controlled recovery offerUnique code, required expiry and one-time redemption.

Know whether the guest actually came backMove beyond “we replied” to issued → redeemed → recovered.

Fix the bad experience before it becomes the bad review.

Use the free tools now, then let Stars handle the real recovery workflow when guest feedback starts coming in.

Start 14-day free trial →